Mobile phone roaming update

by

Riga

I need to update my previous glowing report about international roaming with a mobile phone in the EU.

All was rosey, as I previously reported, until the initial month ran out and I sought assistance with an extension while in Finland. It was not smooth sailing.

It transpires that, while they took our passport details, the small mobile phone agency in Berlin that seemed to assist by registering our Ortel SIMs for us didn’t actually do that using OUR names. Consequently, we were unable to extend our contracts.

Ortel advised that this problem could only be rectified at a post office, any post office, in GERMANY.

Lessons learnt?

  1. Register your own cards or supervise the process closely.
  2. It’s cheap and easy to buy prepaid SIMs in Russia and the Baltic states as there is no registration process.

I wonder which dodgy person ended up with our reputable SIMs.

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